Privacy policy

Our Commitment

At Clairren Skincare, we highly prioritise your concerns regarding online privacy and security during your visits and transactions on clairren.com. We are dedicated to ensuring that the information you provide remains secure and is used appropriately.

Should you have any inquiry not covered in the following privacy and security policy, please do not hesitate to reach out to us. Your feedback is invaluable, and we continuously strive to enhance our services to better cater to your requirements.

Data Collection by Clairren Skincare

Clairren Skincare collects essential information necessary to fulfil your requests, which may include your name, mailing address, email address and phone number. This information is gathered when you make purchases, create an account, contact our support team or subscribe to email notifications.

Your card details are solicited solely during order placement and are transmitted using the highest level of encryption to ensure utmost safety and security. We do not store your complete card details on our servers.

Cookies and Tracking

During your navigation of the Website, we utilise cookies, or small pieces of tracking data, to gather insights into your preferences, such as your internet service provider’s address and your interactions and activities on our Website. This data is not linked to individual customers, and we strictly refrain from using cookies to store confidential information such as passwords or credit and debit card details.

Most web browsers allow you to control or disable cookies through their settings. Please note that disabling cookies may affect the functionality of certain parts of the Website, including the shopping cart and checkout.

Utilisation of Acquired Information

Our primary purpose for collecting information is to facilitate order processing, shipping and customer service. For instance, we may reach out to provide updates on your order status, shipping information, or to address any query related to your order.

Additionally, we leverage this information to:

• Enhance our products, services, Website content and user experience.
• Process payments and prevent fraudulent transactions.
• Respond to your enquiries, complaints and return or refund requests.
• Send you promotional communications and offers, where you have opted in to receive them.
• Comply with applicable legal and regulatory obligations.

Sharing of Information

We do not sell or rent your personal information. We share your information only to the extent necessary with trusted service providers who help us operate our business, including payment gateways, courier and logistics partners, e-commerce platform providers and analytics or communication service providers. These parties are permitted to use your information only for the purpose of providing services to us.

We may also disclose your information where required to do so by law, or in response to a valid request by a court, law enforcement agency or other competent authority.

Security Measures Implemented by Clairren Skincare for Online Shopping

To ensure secure online transactions, we employ secure socket layer (SSL) technology when you place orders or access your account information. This technology encrypts all data you input before transmission to us.

Moreover, all customer data we collect is safeguarded against unauthorised access. We employ reasonable and up-to-date internet security measures and technologies to thwart unauthorised access, maintain data accuracy and ensure the appropriate use of information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to complete your orders, provide customer support, resolve disputes and comply with our legal, tax and accounting obligations.

Your Choices and Rights

You may:

• Request access to, correction of, or deletion of the personal information we hold about you.
• Withdraw your consent to marketing communications at any time by using the unsubscribe link in our emails or by writing to us.
• Raise a concern or complaint about how your personal data has been handled.

To exercise any of these rights, write to us at support@clairren.com. We may need to verify your identity before acting on your request, and certain information may need to be retained where required by law.

Children’s Privacy

Our Website and products are not directed at children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so that we may remove it.

Third Party Links

Our Website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.

Policy Amendments

You acknowledge that this Privacy Policy forms an integral part of the User Agreement, and your use of this Site implies unconditional agreement to our Privacy Policy. If you disagree with this Privacy Policy, please refrain from using our Site.

Your visit and any privacy-related dispute are governed by this policy and the User Agreement, including provisions on damages. We reserve the right to amend the terms of use and this Privacy Policy at our discretion. Any change will be promptly posted to keep you informed of our policy alterations. Unless otherwise stated, our current Privacy Policy applies to all information we possess about you and your account.

Contact Us

For any question, request or concern relating to this Privacy Policy or your personal data, please contact us:

• Email · support@clairren.com
• WhatsApp · 9274597174
• Address · Clairren Skincare, 1659/Masjid Faliyu, Nanapondha – 396126, Valsad, Gujarat, India