Shipping policy

Shipping Coverage

Clairren Skincare currently ships orders placed on clairren.com across India only. We do not offer international shipping at this time.

Dispatch Timelines

Orders are shipped through registered domestic courier companies and/or speed post only.

Orders are generally dispatched within 1–2 business days from the date of order confirmation and successful payment, or as per the delivery date agreed at the time of order confirmation, subject to courier company and post office norms.

Business days exclude Sundays and public holidays. Orders placed after business hours, on a Sunday or on a public holiday are processed on the next working day.

Delivery Timelines

Standard delivery takes 3–7 business days after dispatch, depending on your delivery location and courier serviceability.

Delivery timelines are estimates and not guarantees. Clairren Skincare shall not be liable for any delay in delivery by the courier company or postal authority, or for delays caused by incorrect addresses, unavailability of the recipient, weather conditions, strikes, public holidays or other events beyond our reasonable control.

Delivery Address

Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Please ensure that your delivery address, pin code and contact number are complete and accurate. We are unable to change the delivery address once an order has been dispatched.

Confirmation of your order and delivery of our services will be sent to the email ID specified by you at the time of registration or checkout.

Order Tracking

Once your order has been dispatched, we will share the courier partner name and tracking details on your registered email ID. Please allow up to 24 hours for tracking information to become active on the courier partner’s website.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your payment. Any shipping cost levied at the time of purchase is not refundable, except where the order is cancelled by us or the product received is damaged, defective or incorrect.

Failed or Undelivered Shipments

Our courier partners will ordinarily make multiple delivery attempts. If a shipment is returned to us as undelivered because of an incorrect or incomplete address, repeated unavailability of the recipient, or refusal to accept delivery, we will contact you to arrange a re-dispatch. Re-shipping charges may apply in such cases.

Delayed Shipments

If your order has not been delivered within the estimated timeline, please contact our customer support team with your order ID and we will take it up with our courier partner on your behalf:

  • Email · support@clairren.com
  • WhatsApp · 9274597174

Damaged or Tampered Packages

If your package appears damaged, wet or tampered with at the time of delivery, please refuse the delivery where possible, or record a clear photograph or video before opening it. Any damage must be reported to us within 48 hours of delivery in accordance with our Cancellation and Refund Policy.

Contact Us

For any issue in utilising our services or for help with an existing shipment, you may contact our helpdesk:

  • Email · support@clairren.com
  • WhatsApp · 9274597174
  • Address · Clairren Skincare, 1659/Masjid Faliyu, Nanapondha – 396126, Gujarat, India