Refund policy

Cancellation Policy

This policy explains how you can cancel an order, return a product or seek a refund for any product purchased from Clairren Skincare through clairren.com (the “Platform”).

Cancellation Window

Cancellation requests will be considered only if the request is made within 24 hours of placing the order and the order has not yet been dispatched.

Once an order has been packed, handed over to our courier partner or marked as out for delivery, it can no longer be cancelled. In such an event, you may choose to reject the product at your doorstep at the time of delivery.

How to Cancel

To cancel an order, write to us at support@clairren.com or message us on WhatsApp at 9274597174 with your order ID and the reason for cancellation.

Cancellations by Clairren

We reserve the right to cancel an order in cases including, but not limited to, unavailability of stock, inaccuracies or errors in product or pricing information, non-serviceable delivery addresses, or where the order is suspected to be fraudulent. If your order is cancelled by us after payment has been made, the full amount will be refunded to you.

Returns Policy

Eligibility for Return

As our products are skincare formulations, we are unable to accept returns for reasons of change of mind or personal preference once an order has been delivered. Returns are accepted only where the product delivered to you is damaged, defective, expired, tampered with, or different from what you ordered.

To become eligible for a return or replacement, all of the following conditions must be met:

• The issue is reported within 48 hours of delivery.
• The product is unused and in the same condition in which you received it.
• The product is returned with its original packaging, seals, labels, batch details, freebies and invoice intact.
• Clear photographs and/or a video of the product and the outer shipping packaging are shared with us at the time of raising the request.

How to Raise a Return Request

Email us at support@clairren.com or message us on WhatsApp at 9274597174 within 48 hours of delivery, quoting your order ID, a description of the issue and supporting photographs or video.

Damaged, Defective or Incorrect Products

In case of receipt of damaged or defective items, please report the matter to our customer service team within 48 hours of delivery. Wrong or mismatched products must also be reported within 48 hours of delivery. The request will be entertained once we have checked and verified the same at our end.

If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team within 48 hours of receiving the product. Our customer service team, after looking into your complaint, will take an appropriate decision.

Non-Returnable Items

The following are not eligible for return, exchange or refund:

• Products that have been opened, used, or whose seal has been broken, except where a manufacturing defect is established.
• Products purchased on sale, clearance or under a promotional offer, unless received damaged or defective.
• Free products, samples, testers and complimentary gifts.
• Products damaged due to misuse, mishandling, improper storage or use contrary to the directions on the label.
• Requests raised after the 48-hour reporting window has lapsed.

There may be certain categories of products that are exempt from returns or refunds. Such categories will be identified to you at the time of purchase.

Inspection and Approval

Once your returned product is received and inspected by us, we will send you an email to notify you of its receipt. If the return is approved after our quality check, your request will be processed as a replacement or a refund, at our discretion, in accordance with this policy.

Refunds

Once a refund is approved by Clairren Skincare, it will be processed within 5–7 business days. The refund will be credited to your original method of payment.

Please note that the actual time taken for the amount to reflect in your account depends on your bank or payment provider, and may take a few additional working days beyond our processing time.

Shipping charges, if any, levied at the time of purchase are not refundable, except where the order is cancelled by us or the product received is damaged, defective or incorrect.

Products Under Manufacturer Warranty

In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue directly to the manufacturer.

Contact Us

For any question relating to cancellations, returns or refunds, please contact us:

• Email · support@clairren.com
• WhatsApp · 9274597174
• Address · Clairren Skincare, 1659/Masjid Faliyu, Nanapondha – 396126, Gujarat, India